Shipping policy

Shipping Policy

Last updated: June 2026

At Lupora, we are committed to delivering your order as quickly and efficiently as possible. Every order is carefully processed and shipped through our trusted international logistics partners to ensure a reliable delivery experience.

Shipping Destinations

We currently ship worldwide.

If your country is available at checkout, we are able to deliver to your location.

Order Processing

Orders are processed within 1–3 business days.

Once your order has been processed, it will be prepared for shipment and handed over to one of our trusted shipping partners.

Please note that orders are not processed on weekends or public holidays.

Estimated Delivery Times

Estimated delivery time for all destinations:

5–14 business days

Delivery times are estimates and may vary depending on:

  • Your location

  • Customs processing

  • Local courier services

  • Weather conditions

  • High shipping volumes

While most orders arrive within the estimated timeframe, occasional delays outside our control may occur.

Shipping Costs

Shipping costs are calculated during checkout.

Free worldwide shipping is automatically applied on orders over €100.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Lupora has no control over these charges and cannot predict their amount.

Multiple Shipments

To provide the fastest possible delivery, items from the same order may occasionally be shipped separately.

If this happens, you will receive tracking information for each shipment where applicable.

You will never be charged additional shipping fees for separate deliveries resulting from the same order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered and the package is returned to us or cannot be delivered, the customer will be responsible for the cost of re-shipping the order.

Please contact us immediately if you notice an error after placing your order. We will do our best to update the address before the order is shipped.

Lost Packages

If your package is confirmed lost during transit, please contact our support team.

After verification with the shipping carrier, we will provide either:

  • A replacement shipment, or

  • A full refund.

Each case is reviewed individually to ensure a fair resolution.

Delivery Delays

Although we strive to meet all estimated delivery times, delays caused by customs inspections, carrier disruptions, severe weather, or other unforeseen circumstances are outside of our control.

We appreciate your patience and understanding should these situations occur.

Need Help?

If you have any questions regarding your shipment, our support team is here to help.

Email: pgbs.business@gmail.com

Business Address:

Lupora
Calle Medina Azahara 4
Espartinas, Sevilla
Spain

Thank you for choosing Lupora.
We appreciate your trust and look forward to delivering products that support your everyday wellness.